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FAQ

Delivery & returns

Delivery & returns

Delivery

Following your video consult with the doctor, your treatment plan will be dispatched within one to two business days into the Australia Post Express network. General information about Australia Post's delivery times and standards can be confirmed on the Australia Post website.

Australia Post is a third party delivery provider engaged by Midnight Health and, as such, Midnight Health cannot be liable for any loss or damage (including but not limited to consequential loss) resulting from the conduct of Australia Post.

All parcels will be delivered to the provided address. It is recommended to provide a work address for delivery if no one is home during business hours.

Returns

We will provide you with a refund on your treatment plan if:

If your refund is approved, it can take up to 14 days to be completed. Due to state health regulations general medicines and prescriptions including any preparation that is taken orally cannot be returned / reused. This is because once the product has left the pharmacy, the storage conditions of the product cannot be guaranteed and also it is possible the product could be tampered with.

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