Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor determines that it is not safe for you to be prescribed the pill, or believes that you should visit another GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps. If this occurs, your membership will be full refunded.
A doctor will review your assessment and respond within 24 hours. In most cases it will be much sooner than this.
Our doctors prescribe all major birth control pill brands, and you will be given an option to request your preference throughout the questionnaire.
Your membership fee includes your doctor's consult, free delivery of your pill each time it's due and ongoing support from the Youly team.
Yes, you can cancel at any time through our patient platform, or alternatively by emailing our support team on firstname.lastname@example.org. Your membership will expire at the end of its 12 month period and will not be renewed.
Once your pill has been paid for, we will ship with free express delivery to anywhere in Australia, meaning your package should arrive within 1-3 days. Your product is shipped in an Australia Post package, which means it will be completely discreet.
Yes, as part of joining Youly, we will handle your repeat deliveries to ensure that you never miss one. If you ever wish to stop receiving your pill, just cancel in the patient platform, or alternatively email email@example.com.