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FAQ
Herpes Treatments, Delivered.

Providing fast, convenient and discreet access to HSV-2 treatments

I HAVE AN EXISTING SCRIPT I NEED A NEW SCRIPT
How it works
1. Assessment
Answer some questions on your medical history via our secure, online questionnaire.
2. Doctor's Consult
An Aussie doctor conducts an online, text based consult to build your prescription plan.
3. Delivery
Your treatment shipped via express post straight to your door, every time it's due. Never run out again!
How it works
How it works
What it Costs
Existing Script
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Upload your script for no cost
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Purchase your repeats at pharmacy prices
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Fast, free & discreet delivery each time its due
GET STARTED
New Prescription
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$25 Doctors consult + cost of your pill
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Free, fast & discreet delivery
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No ongoing fees
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We'll ship it to you each time it's due
GET STARTED
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No more waiting rooms, never run out

Youly provides 100% online, text based health assessments. Don’t spend hours sitting in a waiting room. We’ll also handle your repeats, no more losing scripts or losing sleep. Simple.

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Aussie GPs

We put your health first. All our practitioners are Australian GPs with years of experience, and they’re passionate about women's health. At Youly you’re in safe hands.

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Any Question, Every Answer

Nothing is off limits, ask your GP anything. Youly members also gain access to our health guides and industry experts. Any questions or concerns you have, Youly makes sure you get the answer.

No more waiting rooms, never run out

Youly provides 100% online, text based health assessments. Don’t spend hours sitting in a waiting room. We’ll also handle your repeats, no more losing scripts or losing sleep. Simple.

Aussie GPs

We put your health first. All our practitioners are Australian GPs with years of experience, and they’re passionate about women's health. At Youly you’re in safe hands.

Any Question, Every Answer

Nothing is off limits, ask your GP anything. Youly members also gain access to our health guides and industry experts. Any questions or concerns you have, Youly makes sure you get the answer.

Common Questions

Am I guaranteed a prescription and the herpes treatment?

Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor determines that it is not safe for you to be prescribed a treatment for Herpes Simplex Virus (HSV-2), or believes that you should visit another GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps. For example, if you have not been previously diagnosed by a GP as having HSV-2 our GPs will no be able to issue you a prescription due to the lack of information available in a text-based consult. If this occurs, your membership will be fully refunded.

How long until a doctor responds?

A doctor will review your assessment and respond within 24 hours. In most cases it will be much sooner than this.

How do I know if I have Herpes Simplex Virus? Can you tell?

Unfortunately we can only offer prescriptions and treatments for patients that have already been diagnosed with HSV-2 by another doctor. As we aim to provide the highest level of healthcare, text-based consults do not provide our doctors with enough information to determine whether you have HSV-2. Our service aims at making things more simple and easy for those that are already on HSV-2 medication. If you believe you have Herpes Simplex Virus, you should visit your local GP for assessment.

What are the symptoms of Herpes Simplex Virus?

If you have not been previously diagnosed as having HSV-2, we recommend you visit your local GP, as we will not be able to correctly assess via an online consult. Symptoms for genital herpes typically include a group of itchy or painful blisters in your genital area, which break and turn into sores. You may also experience burning when you urinate, trouble urinating, itching, pain around your genitals. With HSV-2 you can also experience flu-like symptoms such as swollen glands, fever, chills, headache or feeling achy and tired.

Why do I have to pay a membership fee?

Your membership fee includes your doctor's consult, free delivery of your pill each time it's due and ongoing support from the Youly team.

Can I cancel my membership at any time?

Yes, you can cancel at any time through our patient platform, or alternatively by emailing our support team on help@youly.com.au. Your membership will expire at the end of its 12 month period and will not be renewed.

How fast will it be delivered and how is it packaged?

Once your treatment has been paid for, we will ship with free express delivery to anywhere in Australia, meaning your package should arrive within 1-3 days. Your product is shipped in an Australia Post package, which means it will be completely discreet.

Do you handle my repeats?

Yes, as part of joining Youly, we will handle your repeat deliveries to ensure that you never miss one. If you ever wish to stop receiving your pill, just cancel in the patient platform, or alternatively email help@youly.com.au.

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