Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor determines that it is not safe for you to be prescribed a treatment for Herpes Simplex Virus (HSV-2), or believes that you should visit another GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps. For example, if you have not been previously diagnosed by a GP as having HSV-2 our GPs will no be able to issue you a prescription due to the lack of information available in a text-based consult. If this occurs, your membership will be fully refunded.
A doctor will review your assessment and respond within 24 hours. In most cases it will be much sooner than this.
Unfortunately we can only offer prescriptions and treatments for patients that have already been diagnosed with HSV-2 by another doctor. As we aim to provide the highest level of healthcare, text-based consults do not provide our doctors with enough information to determine whether you have HSV-2. Our service aims at making things more simple and easy for those that are already on HSV-2 medication. If you believe you have Herpes Simplex Virus, you should visit your local GP for assessment.
If you have not been previously diagnosed as having HSV-2, we recommend you visit your local GP, as we will not be able to correctly assess via an online consult. Symptoms for genital herpes typically include a group of itchy or painful blisters in your genital area, which break and turn into sores. You may also experience burning when you urinate, trouble urinating, itching, pain around your genitals. With HSV-2 you can also experience flu-like symptoms such as swollen glands, fever, chills, headache or feeling achy and tired.
Your membership fee includes your doctor's consult, free delivery of your pill each time it's due and ongoing support from the Youly team.
Yes, you can cancel at any time through our patient platform, or alternatively by emailing our support team on firstname.lastname@example.org. Your membership will expire at the end of its 12 month period and will not be renewed.
Once your treatment has been paid for, we will ship with free express delivery to anywhere in Australia, meaning your package should arrive within 1-3 days. Your product is shipped in an Australia Post package, which means it will be completely discreet.
Yes, as part of joining Youly, we will handle your repeat deliveries to ensure that you never miss one. If you ever wish to stop receiving your pill, just cancel in the patient platform, or alternatively email email@example.com.