logo_white.png
FAQ
Sleep Treatments, Delivered.

Providing fast, convenient and discreet access to prescription Sleep treatments.

GET STARTED
How it works
1. Assessment
Answer some questions on your medical history and brand preferences via our online questionnaire.
2. Doctor's Consult
An Aussie doctor conducts an online, text-based consult to build your prescription sleep plan.
3. Delivery
Your sleep treatment is shipped via express post straight to your door, every time it's due. Never run out again!
How it works
How it works
What it Costs
✓  
$25 Doctors consult + cost of your treatment
✓  
Free, fast & discreet delivery
✓  
No ongoing fees
✓  
We'll ship it to you each time it's due
GET STARTED
What it Includes
✓  
Personalised treatment plan
✓  
Unlimited follow ups with your Doctor
✓  
Ongoing support from the Youly team
✓  
Review/Amend your treatment at any time
GET STARTED
intro1.png

No more waiting rooms, never run out

Youly provides 100% online, text-based health assessments. Don’t spend hours sitting in a waiting room. We’ll also handle your repeats, no more losing scripts or losing sleep. Simple.

intro2.png

Aussie Doctors, Backed by Experience

We put your health first. All our practitioners are Australian GPs with years of experience, and they’re passionate about women's health. At Youly you’re in safe hands.

intro3.png

Any Question, Every Answer

Nothing is off limits, ask your GP anything. Youly patients also gain access to our health guides and industry experts. Any questions or concerns you have, Youly makes sure you get the answer.

No more waiting rooms, never run out

Youly provides 100% online, text-based health assessments. Don’t spend hours sitting in a waiting room. We’ll also handle your repeats, no more losing scripts or losing sleep. Simple.

Aussie Doctors, Backed by Experience

We put your health first. All our practitioners are Australian GPs with years of experience, and they’re passionate about women's health. At Youly you’re in safe hands.

Any Question, Every Answer

Nothing is off limits, ask your GP anything. Youly patients also gain access to our health guides and industry experts. Any questions or concerns you have, Youly makes sure you get the answer.

Common Questions

How much does it cost?

It depends on the exact treatment the doctor prescribes. However they start from 70 cents a dose!

Am I guaranteed a prescription and sleep treatment?

Our doctors provide the highest standard of healthcare, which means that each patient is assessed on an individual basis. If our doctor determines that it is not safe for you to be prescribed a sleep treatment, or believes that you should visit another GP in person to be further assessed, you will not be issued a prescription and they will provide you with some recommendations on next steps. If this occurs, your consult fee will be full refunded.

Can I be prescribed stronger sleep treatments?

We cannot provide sleep treatments such as Benzodiazepines (benzos) as they are potentially habit forming drugs. If this is something you think you need, please speak to your GP.

How long until a doctor responds?

A doctor will review your assessment and respond within 24 hours. In most cases it will be much sooner than this.

Do you have a membership fee? How much does it cost?

We don't believe in annual subscriptions or membership fees. You only ever pay for your doctors consultation (if needed) and your medication.

Can I cancel at any time?

Yes, you can cancel at any time! However given there's no ongoing or annual fees, it's best to delay and repeats if you don't yet require them so you can use them later on!

How fast will it be delivered and how is it packaged?

Once your sleep treatment has been paid for, we will ship with free express delivery to anywhere in Australia, meaning your package should arrive within 1-3 days. Your product is shipped in an Australia Post package, which means it will be completely discreet.

Do you handle my repeats?

Yes, as part of joining Youly, we will handle your repeat deliveries to ensure that you never miss one. If you ever wish to stop receiving your sleep treatment, just cancel in the patient platform, or alternatively email help@youly.com.au.

Can I speak to my doctor at any time?

Of course! If you log into your profile and head to the 'Products' tab, you will see a 'Manage Treatment' button. Click this and you'll see the ability to send a message to your doctor. If you're having any issues, just drop us a line at help@youly.com.au!

I'm due for a repeat but don't require one yet!

You can delay your repeats anytime, for as long as you wish. Head to the 'Products' tab in your profile and click the 'Manage Treatment' button, from here you'll see the ability to delay. Alternately reach out to help@youly.com.au and we'll be happy to assist!

I need a repeat but I'm not due for one yet!

Just head to the 'Products' tab of your profile and click manage treatment. You will see the ability to order a repeat.

Australian Womenlogo_full.png

Aussie Women Love Youly!